Read the support instructions below to know how you can get help.
1. Ticket Submission : Customers must submit a support or installation request by raising a ticket through our website.
2. Remote Access Details : The support ticket should include the remote access application details (e.g., AnyDesk or TeamViewer address).
3. Support Hours : Our team will attend to tickets during office hours: 08:00 β 18:00 (Colombo Time).
4. Urgent Requests : If immediate assistance or installation support is required, customers may mark the ticket as βTOP URGENTβ for priority handling.
Last Update:
Nov 22, 2025 00:40 AM
Published:
Nov 22, 2025 03:19 AM
Version:
v2.5
Category:
